When will companies learn that the cover-up is always worse than the offense? Recently I became aware of two inkjet paper companies who had significant problems with a new batch of current production paper. Instead of fessing up and having an open dialog about the problem and reassuring photographers that the problem was being corrected they stayed quiet. WTF! So here I am with a large roll of paper which is not quite as useful as a roll of toilet tissue.
We the photographers need to remember- without us they have no market. Demand more. And, when something is done right, and quality control and company service is great reward it with your money… so we can put the other ones out of business!